FAQs for clients

Browse our list of frequently asked client questions below.
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  • Conserve is the most affordable and efficient contractor management application available in Australia today. When using Conserve, your business gets more than just an online platform for managing contractors. Encompassing the entire platform is a managed service that allows you to easily implement the contractor due diligence, pre-qualification and compliance management system to complement and extend your existing processes.

  • Yes, you can request that another registered contractor is assigned to you. In most cases, this is as simple as the contractor providing acceptance to share the information with you.

  • The Conserve platform allows clients to send an email to any of their contractors at any time. It is easy to apply the relevant filters to identify a particular group or type of contractor. The platform brings up a new email, pre-populating the address field with the main contacts of the contractors selected. A history of all broadcast messages are maintained within the Conserve platform for your record as well as the ability to resend at a later date.

  • All incidents occurring onsite can be logged in by clients or contractors based on the incident severity level (ISL) categories. A report can then be generated, saved and automatically emailed. A history of incidents along with the report is maintained under this for each contractor within the Conserve platform.

  • You can decide which users within your organisation may have access to the platform. There is no limit on the number of users, however, there are two user account types (‘Power’ and ‘Standard’) which can be specified when creating a user account.

  • Power User – Can view and edit information within the platform. They also have the ability to upgrade a ‘Standard’ user to a ‘Power’ user.

    Standard User – Can only view information within the platform.

  • You can retrieve your login credentials by simply clicking the ‘Forgot Login’ link on the ‘Login Page’ and follow the on-screen instructions. If you continue to experience difficulties accessing the platform you can contact support for further assistance.

  • No. Conserve is an online platform accessed via a web browser from a PC or mobile device. There is no requirement to download or install any additional software.

  • You can easily search all contractors approved in Conserve using the advanced search function of the platform. If a contractor is not assigned to you, you will only be able to view that contractor’s contact details.

  • Conserve Clients can only access the information and documentation of contractors who have been assigned to them. Contractors who are not assigned must provide acceptance to share their information, as well as meeting the client’s additional criteria (if any).

  • Yes. If you require a contractor to be unassigned, simply send an email to your Client Services Manager who will action this on your behalf.